Free shipping on orders over $100
Smith Hair Salon Retail

Shipping & Returns

We want you to love every purchase. Below you'll find the shipping and return policies for each brand we carry, so you know exactly what to expect.

IMAGE Skincare

Shipping

  • Orders ship within 1 business day (up to 3 during peak demand). Monday–Friday operations; Friday orders ship the following Monday.
  • Fulfillment centers in Lantana, FL and Dallas, TX. Most deliveries arrive in 3–5 business days.
  • Orders may be split or shipped from an alternate center. Place orders 7–10 business days ahead of when you need them.
  • Overnight / expedited shipping is available via FedEx with a premium cost. Orders must be placed by 12 PM EST Monday–Friday for same-day dispatch.
Note: Orders returned due to an incorrect address provided by the customer will be charged a second shipping fee for reshipment.

Returns

  • Unopened, unused retail-size products may be returned within 30 days of purchase for a full refund.
  • An RMA number is required from Customer Care at 1-855-791-5800 (M–F, 8:30 AM – 6:00 PM EST).
  • Return shipping is the responsibility of the customer. Original shipping fees are not refundable.
  • Returns over 30 days: eligible if expiration is 1+ year from RMA request, subject to a 20% restocking fee.

Return Address

IMAGE Skincare — ATTN: RMA Department

7130 Seacrest Blvd, Lantana, FL 33462

Returns are processed within 10 days of receipt. You will receive email confirmation once your return is complete.

Important: We only accept returns for products purchased directly through IMAGE Skincare. Items bought from unauthorized sellers (Amazon, Walmart, etc.) are not eligible for returns or exchanges.

Eufora

Shipping

  • Free shipping on all orders over $100.
  • Fast, reliable shipping on all orders. Tracking information is provided once your order ships.

Returns

  • 100% Money Back Guarantee — hassle-free returns within 30 calendar days of your order date.
  • Products must be in original packaging with at least 50% of the product remaining in the bottle.
  • If you purchased redo at checkout, your return label is covered. Otherwise, you can purchase a return label through Eufora's return portal.

Return Process

To start a return, visit Eufora's return portal. Once your returned item is received and inspected, your refund will be initiated to your original payment method. Credit posting times vary by card issuer.

Important: Returns are only accepted for products purchased directly through www.eufora.net. We cannot honor returns, refunds, or exchanges for items bought from unauthorized sellers such as Amazon.com, Walmart.com, or Sleekhair.com.

Questions? Reach out and we'll be happy to help.